Fourteen days, unopened, with the receipt — and we pay the return postage if the fault is ours. Past fourteen days it is store credit, and we can always make an exception for a regular.

Here is the paragraph it comes from, so you can quote it if someone pushes:

“Goods may be returned within 14 days of delivery in their original condition. Where the goods are faulty or not as described, the seller bears the cost of return.”